An Ethiopia where every person is recognized.
The Immigration Citizenship Service, a pivotal national institution, has been established following a significant restructuring process outlined in Proclamation No. 1263/2014, along with a directive for the reorganization of federal government institutions under Directive No. 449/2014. This service plays a crucial role in the nation’s governance and development. It is tasked with overseeing the registration of vital events and national identification works, a fundamental aspect in affirming citizens’ identities and their freedom of movement.
At the heart of its operations, the Immigration Citizenship Service is dedicated to providing high-quality and secure services related to travel, identity, and national identification documents. This commitment ensures that all services are rendered to users in a responsible and reliable manner. The service’s responsibilities extend to contributing significantly to good governance and national development. This contribution is achieved by providing timely and secure information, ensuring the quality and integrity of this information, and maintaining and organizing it effectively.
The Immigration Citizenship Service prides itself on its customer-centric approach. This includes offering efficient and high-quality services, ensuring the provision of adequate and relevant information, and rendering responsible service. The service is also committed to representing its customers adequately in the implementation of its organizational plans. Furthermore, a system of clear feedback and accountability is in place, reinforcing its dedication to transparency and fairness. A key aspect of its customer service policy is the strict confidentiality maintained concerning personal information, underscoring the institution’s commitment to privacy and security.
The Immigration Citizenship Service stands as a testament to effective public service, underpinning vital aspects of national identity and mobility while fostering an environment of trust and efficiency for its customers.
